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Help
HSBC Business Network Community CentreTM FAQ
Do I have to be registered to use the community centre?
The community administrator requires you to register in order to post or reply to topics.
To register, just click Business Network login then click Create Account and fill in the appropriate information.
How do I login?
To login to the community, click Business Network login. Then enter your name and password
(NOTE: both are case-sensitive; capitalisation, spaces, etc., do matter).
What do I do if I forgot my password?
To reset your password, first click Login/Register and then "I forgot my password". Follow the directions in the
email that is generated to the address you entered when you registered. Note: Many of the community features are
available only to those using valid email addresses.
What are forums?
Forums are discussion areas that allow members to share ideas, opinions and information quickly and easily.
Organised by topics in an easy-to-follow format, forums are designed so you can quickly locate information,
find other knowledgeable members and participate in conversations. Your community has standards of conduct that
explain the rules of posting; please familiarise yourself with the rules prior to posting.
How is forum content organised?
The content is structured as follows:
Categories: A category is a collection of forums or other categories. Categories organise forums into a tree
structure so that members can find discussions more easily.
Forums: Forums are the areas where individual discussions take place as a listing of topics.
Topics: Topics (also known as "threads") are the discussions, consisting of one or more posts displayed as a list,
or in a tree structure of posts and their replies.
Posts: Posts are the individual discussion contributions made by community members.
Replies: Replies are posts made in response to other posts, and are organised in a flat, tree or threaded mode.
How do I create a topic or post a reply in the forums?
To start a new topic, choose the appropriate forum and click Post New Topic. Type your topic header in the subject
line and type your text in the message box. Before you submit your post, you can spell check your text by clicking
Spell Check. When you are satisfied with the text, click Preview to see how your post will appear when published.
Or you can post without previewing by clicking Post.
Topic options:
To add an attachment, browse your computer's files, selecting one to upload along with your post. Note: There may be a limit on the number, size, and file types you are allowed to upload.
To post a reply to a topic, click the Reply icon next to the post to which you would like to reply. If you want to respond
to specific text from the original post, click Quote Original to add the text from the original post to your new text.
Edit options: you will see an edit icon in any post that you authored. Editing privileges may be restricted to a certain timeframe or limited to any posts that have not yet
received a reply. Any edited post will display a time-stamped 'edited' notation.
What is a profile?
Profiles are personal publishing spaces for information that members want to share with the HSBC Business Network If the community
offers photo albums, blogs, videos and forums, profiles include all the content created by the specific member who
authored them. To view all your own contributions to the community, login and click My Content.
What is the list of profiles for?
The profiles list is a central place where members can find all the public profiles of others within the community. If
you do not wish to have your profile listed among the rest, click Hide (next to 'List me in the directory').
What is a photo album?
A photo album is a collection of pictures with captions describing them. To start your own photo album, go to My Content, click Photo Albums
and then Add Photo Album. You can also make comments about published pictures.
What is a blog?
A Blog is short for weblog. A weblog is a journal that is frequently updated and intended for public consumption. Blogs often
represent the personality of the author. To start your own, go to My Content, click Blog and then Post New Blog Entry.
You can post comments to another member's blog.
What is a gallery?
A gallery is a place for displaying a collection of featured content. Depending on the features in the community, you may
see things like
Featured Profiles, Featured Photos, or Featured Blogs, which are member-posted content featured by community administrators.
What is video?
Video is a collections of videos with captions. To upload your own videos, go to My Content and click Videos, then
Upload Video.
What is the calendar for?
Community administrators use the calendar to note special events that may be of interest to members.
How do I set my profile and view other member profiles?
To create or update your profile, click My Content and then Preferences. Your profile, privacy settings, signature line, display preferences,
avatars, image, subscription settings and blog preferences are set from here. To edit settings, fill in your updated information and click Save.
To view the profiles of members who have posted in the community, click their member names wherever you see them as links.
You can also use the search feature to locate their member names.
You can elect to "ignore" a member's posts by clicking Ignore Member in the member's profile or in the member information
area of any post the person has authored.
How do I search the community?
From just about any page of the community, click Search and type your term(s) into the search box, selecting where you would
specifically like to search by choosing from the Content drop-down menu, and clicking Go. You can also search by specific
member name, and date ranges.
What does subscribe mean?
A subscription notifies you via email when a content area that interests you is updated. Similarly, you can subscribe to
any content added by a specific member.
To add an item to your subscriptions list, click Subscribe at the top of the page. Clicking on Unsubscribe ends the
subscription (and cancels the email notifications you may have set). After 30 days, inactive subscriptions automatically
expire (unless you elect to cancel the expiration in your subscriptions list in your Preferences). To see your current list
of subscriptions, click 'My Subscriptions'. Click 'My Preferences' to change or update how often your receive email
notification on each of your subscriptions.
How can I format the text of my posts, replies and comments?
To format text (bold, italics, underline, etc.), you can use the format buttons (in enabled in your community) in the
posting view. Type your message and then highlight the word(s) you want to format; then click the appropriate button. Small
bits of code indicate the formatting, such as in this example: "This is [b]bold[/b] text, and this is [i]italicized[/i] text"
text" will appear as "This is bold text, and this is italicized text" in your post. To insert a
smiley face, first click the smiley button and then the expression you want to use.
How do I check the spelling of my posts, replies and comments?
To check your text for proper spelling, click Spell Check on the post screen. If our Spell Check dictionary doesn't
recognise a word in your text, the unknown word will appear in a box. You can correct it yourself by typing over what
is displayed. If the dictionary has any suggestions, they will appear in the suggestion box. To choose one of the
suggestions, select it and click Change.
When you finish checking your text, click Post Message to save your changes and post the text with your spelling
corrections. If you want to continue editing text, click Go Back or Edit to return to the posting area. Your community
administrator may or may not elect to allow edits of your own posts after they are published. If allowed, you will see a
pencil icon next to the post where it appears in the list.
What are ratings?
Ratings: you may elect to rate particular content with 1-5 stars.
What are RSS feeds?
If RSS feeds are enabled in your community, you may click the RSS link on any page to copy the code required to regularly
add any new content as it is posted, making it available to via your RSS reader software.
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